Contact Social Parse

Questions about the API, billing or your data go to one inbox, read by the people who build Social Parse. We usually reply within one business day.

[email protected]Read the docs

What to write about

Every message goes to [email protected]. Pick the subject that fits, and include what each one asks for, so we can answer in one reply.

API and integration help

A call fails, a field looks wrong, or you're not sure which endpoint fits.

Include

  • The endpoint and its parameters, never your API key
  • The request_id from the response (meta.request_id on a success)
  • What you expected and what came back
Email with subject "Support"

Billing and credits

A payment, a receipt, credits that didn't arrive, or a refund.

Include

  • Your account's email and your workspace's name
  • The payment's date and amount
  • For a refund, ask within 30 days of the payment; the refund policy lists when we refund
Email with subject "Billing"

Bigger teams

You need more members in a workspace than the biggest pack allows.

Include

  • Your workspace's name
  • How many people need access
  • Roughly how many calls a month you expect
Email with subject "Team"

Privacy and your data

You appear in public posts we may return, or you want a copy or the deletion of your account's data.

Include

  • Your account's email, if it's about your account
  • A link to the profile or post, if it's about public data
  • What you're asking for: a copy, a deletion or an objection

We reply within 30 days.

Email with subject "Privacy"

Security

You found a vulnerability in the API or the dashboard.

Include

  • The steps to reproduce it
  • What it exposes

Please don't access other people's data or disrupt the service while you test.

Email with subject "Security"

Legal notices

A notice from a rights holder or a platform.

Include

  • Who you represent
  • What the notice concerns, with links
Email with subject "Legal"

Before you email

Many answers are already in the docs and policies.

Who reads your email

A small independent team in India reads every message. The same people build the API, so a question about a field or an error reaches someone who can look into it. We reply in English, usually within one business day, India time.

Requests about personal data, and complaints under India's data protection law, go to the same address; we answer them within 30 days, as the Privacy Policy says.