What you buy
Credits for the API, in one-time packs listed on Pricing. A pack's credits are added to your workspace as soon as the payment goes through; there's nothing to ship. Failed calls never cost credits, and credits don't expire.
Cancellation
There's no subscription, so there's nothing to cancel, and you're never charged again unless you buy another pack. Unused credits stay in your workspace.
Refunds
All purchases are final, and credits, used or not, aren't refunded, except when:
- you were charged twice for the same purchase, or charged the wrong amount;
- a pack's credits never reached your workspace and we can't add them;
- the law requires a refund.
To ask for one, email [email protected] within 30 days of the payment, with its date, its amount and your account's email. An approved refund goes back to the original payment method through our payment provider; banks usually take 5 to 10 business days to show it. A refund removes that pack's credits from the workspace, and the extra members it allowed.
Disputes
Please write to us before you dispute a payment with your bank: most problems are quicker to fix that way. If a dispute is decided in your favor, the pack's credits are taken back, as with a refund.